Casino Journal: Best and Worst Practices in Guest Satisfaction Research by Bill Silverman
https://www.casinojournal.com/articles/92552-best-and-worst-practices-in-guest-satisfaction-research
Casino Journal: Best and Worst Practices in Guest Satisfaction Research by Bill Silverman
https://www.casinojournal.com/articles/92552-best-and-worst-practices-in-guest-satisfaction-research